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The Center of Excellence Sales Podcast takes a casual, conversational approach to sales fundamentals and best practices to take any salesperson to the next level. Through its training programs, custom engagements, and online resources, the Center of Excellence provides training to more than 992 Young Automotive Group employees within Utah and Idaho. The COE provides training programs on Management, Leadership, Sales, and Customer Service.
Episodes
Monday Sep 05, 2022
Monday Sep 05, 2022
Brad, Oliver, and special guest Jeramie Pulsipher, Powersports Service Operations Manager, lay out a framework and guidelines for selling more than just a product, good, or service.
Monday Aug 22, 2022
Monday Aug 22, 2022
Oliver, Brad, and special guest Jeramie Pulsipher, Powersports Service Operations Manager, discuss strategies to deal with heated customers and escalated situations, explaining why a heated customer has a better chance of becoming a fiercely loyal customer than many others.
Monday Aug 08, 2022
Monday Aug 08, 2022
Special guest Rachel Hirsbrunner, Sales Trainer with the Center of Excellence, talks with Oliver and Brad about the impact that trusting your manager and earning their trust has upon the sales process, bringing to light some healthy measures to build a foundation of mutual trust and loyalty.
Monday Jul 25, 2022
Monday Jul 25, 2022
Brad, Oliver, and special guest Rachel Hirsbrunner, Sales Trainer with the Center of Excellence, discuss the critical nature of providing rockstar service to generate a fiercely loyal following.
Monday Jul 11, 2022
Monday Jul 11, 2022
Oliver, Brad, and special guest Rachel Hirsbrunner, Sales Trainer with the Center of Excellence, discuss what it takes to be an expert, and why it's crucial to see yourself in that light.
Friday May 27, 2022
Friday May 27, 2022
Special guest Scott Cooley, Finance Specialist with the Young Automotive Group, talks with Brad and Oliver about developing a strong, productive, focused, and effective mindset.
Friday May 27, 2022
Friday May 27, 2022
Brad, Oliver, and special guest Scott Cooley, Finance Specialist with the Young Automotive Group, discuss how to improve sales through storytelling.
Friday May 27, 2022
Friday May 27, 2022
Oliver, Brad, and special guest Scott Cooley, Finance Specialist with the Young Automotive Group, lay out three things to stop doing immediately in sales.
Thursday May 05, 2022
Thursday May 05, 2022
Guest Amy Phippen, General Sales Manager for Audi Layton and Young Volkswagen in Layton, talks with Oliver, Tim and Brad about how to be intentional about your own training.
Thursday May 05, 2022
Thursday May 05, 2022
Brad, Tim, Oliver, and guest Amy Phippen, General Sales Manager for Audi Layton and Young Volkswagen of Layton, discuss active listening as a perfectible skill in sales, and life in general.