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The Center of Excellence Sales Podcast takes a casual, conversational approach to sales fundamentals and best practices to take any salesperson to the next level. Through its training programs, custom engagements, and online resources, the Center of Excellence provides training to more than 992 Young Automotive Group employees within Utah and Idaho. The COE provides training programs on Management, Leadership, Sales, and Customer Service.
Episodes
Monday Aug 22, 2022
Monday Aug 22, 2022
Oliver, Brad, and special guest Jeramie Pulsipher, Powersports Service Operations Manager, discuss strategies to deal with heated customers and escalated situations, explaining why a heated customer has a better chance of becoming a fiercely loyal customer than many others.
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